Security Concerns and Retailers during these Unprecedented Times

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The COVID-19 pandemic has raised many concerns for retailers, especially those that have had to reduce hours, lay off workers, or close amid the stay at home orders issued by various governors around the country.  SRMC, have identified security concerns that retailers may face as well as solutions to the identified concerns to help retailers determine their best course of action in protecting their businesses.  Here are the top five security vulnerabilities for retailers during this time:

Problem: Increased Number of Customers in the Establishment

Depending on the business, anticipate an increased number of customers in the establishment, particularly if there is information you may close or reduce hours.  An increased customer base, particularly when tensions run high, may mean an increased likelihood of crime in and around the store. 

Solution

Increase surveillance of high-risk areas in the store using store personnel or security officers.

Problem: Shoplifting and Other Loss

Again, depending on the business, there may be a greater potential for shoplifting by customers or shrinkage due to employee theft.

Solution

Increase surveillance of high-risk areas in the store using store personnel or security officers.  Have a plan to deal with shoplifters internally in the event police may not be responding to non-violent crimes.

Problem: Social Violence

Anticipate customer-on-customer violence as supplies of certain goods begin to diminish.  For example, one customer may want to fight because another customer has the last of a product.

Solution

Be prepared to engage in-store security (if you have them).  Call the police.  Isolate the fighting parties, but do not put yourself in harm’s way.

Problem: Store Break-Ins

Closing altogether or modifying hours means more hours you’re closed.  The more hours you’re closed the greater potential for break-ins.  For example, anticipate the probability that your business may become at target especially if you sell products that are high in demand, low on stock, and police response has diminished due to the pandemic.

Solution

Consider reassigning security staff (if you have them) to cover closed hours or hire a contract security company to perform patrols.  Make sure you have an alarm system and that it’s functioning properly (test it with your alarm company).  Work with your landlord (shopping center/strip center operator) to modify security checks of your store.  Make sure you have good closing procedures and employees know how to close the store securely.

Problem: Looting and Opportunistic Crimes

While it is highly unlikely you will experience this, understand that looting after or during a disaster is often different than looting in response to a perceived social injustice.  The former is generally committed out of need while the latter is generally associated with greed. 

Solution

Use in-store security (if you have them) to monitor entrances, checkouts and exits.  Call the police.  Limit the number of people in the store (if practical).

Other Things to Consider

  • Your store, and particularly your security staff, may be affected by Covid-19.

  • Due to short staffing, the police may only be responding to violent crimes. 

  • Use security video technology to extend and expand security coverage.

  • Work with your landlord (strip or center property manager) to use or extend their security operation.

  • If practical, consider offering curbside, drive-through, or delivery options to reduce the customer load in your store.

Conclusion

At SRMC, we understand that every retailer requires customized approaches, requirements, policies and procedures.  That is why we offer the best security solutions and security system designs that effectively address the challenges in your business while supporting your business.  Feel free talk to us, and we will be more than willing to assist.

Lynda Buel