Healthcare SECURITY CONSULTING CASE STUDY

The Right Alarm Systems

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One of the nation’s largest private healthcare organizations, with multiple hospital campuses and freestanding patient care and business office sites, was using an outdated intrusion detection system (IDS) at its remote facilities. Alarm systems were failing at freestanding office buildings and physician offices.

These failures resulted in unreliable and false alarms. Administratively, centralized management of the remote systems was becoming overwhelming. With more than 100 remote sites, the healthcare organization wanted to ensure selection of a new alarm platform to meet its short- and long-term needs as well as its end users’ needs.

APPROACH

SRMC staff, working closely with the healthcare organization and its field service staff, assessed the organization’s needs from an operational, technological, infrastructure, business culture and integrator support perspective. Our work included:

  • Field evaluations of selected facilities
  • Identification of end user and administrative needs and expectations
  • Assessment of the existing communications infrastructure

As a result of the assessment process, several manufacturers were invited to present their capabilities and describe how they would address identified core functionality and operational issues.

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    “SRMC has worked on many projects for us. Our relationship started several years ago when they completed risk assessments/security surveys at all of our off site health centers/facilities. They have also assisted us in designing security systems for several of our construction projects, including our new 1.1 million-square-foot Women’s and Children’s Hospital. SRMC has been an excellent partner over the years who are open to hearing customer feedback for service improvement in addition to providing helpful security advise/consultation.”
    — Confidential Client

    Results

    SRMC’s work resulted in the healthcare organization selecting an intrusion detection system manufacturer to best meet its needs. SRMC developed standards for the purchase and installation of this new equipment and a multi-year plan to retrofit existing facilities.